Distribusi Beban Kerja dan Pengaruhnya terhadap Kinerja Aparatur Sipil Negara: Studi pada Dinas Sosial Kota Sukabumi
Abstract
The phenomenon of globalization and increasing societal demands have caused State Civil Apparatus (ASN) to face increasingly complex workloads, including within the Sukabumi City Social Service. Unequal workload distribution has the potential to reduce ASN motivation and well-being and disrupt the effectiveness of public services. This study used a quantitative approach through a survey of 20 ASN with a questionnaire instrument containing 12 questions. Data were analyzed using simple linear regression via SPSS version 30 to determine the effect of workload on ASN performance. The results showed that workload had a positive and significant effect on performance (β = 0.572; p < 0.001). The majority of ASN assessed that workload was still within reasonable limits, although there were indications of imbalance in the distribution of tasks among employees. These findings confirm that fair and proportional workload management is an important factor in increasing productivity while maintaining ASN welfare.
Keywords
workload, workload distribution, performance, state civil apparatus, public service
References
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Setiyowati, M. D., & Reviandani, O. (2024). Implementasi nilai analisis beban kerja dalam penentuan jumlah pegawai di Bapenda Kota Surabaya. Cakrawala, 18(2), 157–170. https://doi.org/10.32781/cakrawala.v18i2.700
Suprianto, S., & Arhas, S. H. (2022). Quality of employee performance at the Makassar City Ujung Tanah Sub-District Office. PINISI Discretion Review, 5(2), 353. https://doi.org/10.26858/pdr.v5i2.32183
Widodo, D. S., & Yandi, A. (2022). Kompetensi, kompensasi dan motivasi, (Literature Review MSDM). 1(1), 1–14. https://doi.org/https://doi.org/10.38035/jim.v1i1
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Azhari, A., & Nieamah, K. F. (2024). Analisis beban kerja menggunakan workload analysis pada karyawan distribution center PT Angkasa Pura Kargo Soekarno Hatta. Journal of Education Transportation and Business, 1(2), 429–440. https://doi.org/10.57235/jetbus.v1i2.3792
Bakker, A. B., & Demerouti, E. (2017). Job demands-resources theory: Taking stock and looking forward. Journal of Occupational Health Psychology, 22(3), 273–285. https://doi.org/10.1037/ocp0000056
Campos, W. De. (2025). A computational framework for optimising extrusion blow moulding: Enhancing material efficiency and reducing waste for industry 4 . 0. Journal of Manufacturing Processes, 154 (September), 249–269. https://doi.org/10.1016/j.jmapro.2025.09.038
Febrianti, V., Pitono, A. J., Arifin, A., & Yudha, E. K. (2024). The workload and stress levels among staff nurses in the inpatient ward of a secondary health care service in Indonesia. Fundamental and Management Nursing Journal, 7(2), 58–65. https://doi.org/10.20473/fmnj.v7i2.49397
Hadi, M. S. Al, & Surya, I. B. K. (2023). Work stress mediates the effect of workload against employee turnover intention at BRI Kuta Branch Office. International Journal of Economics and Management Studies, 10(5), 26–34. https://doi.org/10.14445/23939125/ijems-v10i5p104
Hariyanto, D., Soetjipto, B. E., & Sopiah, S. (2022). The influence of workload and environment on turnover intention through job satisfaction and organizational commitment. PENANOMICS: International Journal of Economics, 1(3), 335–346. https://doi.org/10.56107/penanomics.v1i3.72
Imaroh, M. F., Sudiro, A., & Sunaryo. (2023). The relation of job insecurity and workload toward turnover intentions mediated by work stress. International Journal of Research in Business and Social Science (2147-4478), 12(2), 148–157. https://doi.org/10.20525/ijrbs.v12i2.2352
Irawan, A., & Leksono, E. B. (2021). Analisis beban kerja pada Departemen Quality Control. Jurnal INTECH Teknik Industri Universitas Serang Raya, 7(1), 1–6. https://doi.org/10.30656/intech.v7i1.2537
Maesaroh, I., Permatasari, D. A., & Kholis, N. (n.d.). Leadership approach to distribute employee workload in the office of The Ministry Of Religious Affairs.
Mawaddah, A. P., & Rasyid, R. (2025). Pengaruh struktur modal terhadap kinerja keuangan dengan tata kelola perusahaan sebagai variabel moderasi pada perusahaan properti dan real estate yang terdaftar di Bursa Efek Indonesia. Jurnal Ekonomi Manajemen Sistem Informasi, 6(6), 3704–3719. https://doi.org/10.38035/jemsi.v6i6.5422
Mellyani, M., M, S., & Salju, S. (2025). Pengaruh beban kerja dan motivasi terhadap kinerja karyawan pada Bank BRI Unit Luwu. Jurnal Ilmiah Manajemen, Ekonomi, & Akuntansi (MEA), 9(1), 2259–2276. https://doi.org/10.31955/mea.v9i1.5389
Mirza, D., Suryani, L., Latip, L., & Aditiya, V. (2023). Peran teknologi informasi dalam meningkatkan efisiensi dan efektivitas birokrasi. Jurnal Administrasi Publik dan Bisnis, 5(1), 51–55. https://doi.org/10.36917/japabis.v5i1.84
Muchransyah, M. H. Q., & Rahmawati, S. (2017). Analisis beban kerja dan kebutuhan pegawai di Pusat Perpustakaan dan Penyebaran Teknologi Pertanian (PUSTAKA). Jurnal Manajemen Dan Organisasi, 7(2), 83–97. https://doi.org/10.29244/jmo.v7i2.16566
Omar, M. K., Aluwi, A. H., Fauzi, M. W. M., & Nurul Fatihah Hairpuddin. (2020). Work stress, workload, work-life balance, and intention to leave among employees of an insurance company in Malaysia. International Journal of Business, Economics and Law, 21(2), 70–78.
Ong, W., Sentoso, A., & Setyawan, A. (2023). Beban kerja, komitmen organisasi, dan turnover intention: Kepuasan kerja sebagai pemediasi. Jurnal Manajemen Maranatha, 23(1), 99–108. https://doi.org/10.28932/jmm.v23i1.7485
Putri, C. R., Kurniasari, R., Marwansyah, S., & Agustina, T. (2024). Pengaruh beban kerja dan motivasi terhadap kinerja pada Badan Penghubung Provinsi Maluku di Jakarta. Jurnal Ekonomi & Manajemen Universitas Bina Sarana Informatika, 22(1), 69–74. https://doi.org/10.31294/jp.v17i2
Robbins, S. P., & Judge, T. A. (2017). Organizational behavior (17th ed.). Pearson.
Setiyowati, M. D., & Reviandani, O. (2024). Implementasi nilai analisis beban kerja dalam penentuan jumlah pegawai di Bapenda Kota Surabaya. Cakrawala, 18(2), 157–170. https://doi.org/10.32781/cakrawala.v18i2.700
Suprianto, S., & Arhas, S. H. (2022). Quality of employee performance at the Makassar City Ujung Tanah Sub-District Office. PINISI Discretion Review, 5(2), 353. https://doi.org/10.26858/pdr.v5i2.32183
Widodo, D. S., & Yandi, A. (2022). Kompetensi, kompensasi dan motivasi, (Literature Review MSDM). 1(1), 1–14. https://doi.org/https://doi.org/10.38035/jim.v1i1
Wu, S., Zhu, H., Zeng, Y., & Liu, D. (2022). Balance personal wishes with performance via group role assignment. 2022 IEEE 25th International Conference on Computer Supported Cooperative Work in Design (CSCWD), 17–22. https://doi.org/10.1109/CSCWD54268.2022.9776181
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DOI: https://doi.org/10.31845/jwk.v28i2.986
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